Dhx4d Privacy Policy – Our Commitment to Protecting Your Data

01 Introduction

This Privacy Policy constitutes an agreement between you as a member and dhx4d as the data controller. It describes our privacy practices regarding the collection and use of personal information provided when you register, use, or interact with our betting platform at dhx4d.best.

By registering an account with dhx4d, you agree that your personal information will be processed in accordance with the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not register for or use the dhx4d platform.

This policy applies to all services offered by dhx4d, including Sports Betting for the Malaysia Super League and EPL, Live Casino, e-sports, poker, Virtual Sports, and all related support functions. We are committed to acting with transparency and fairness in everything we do with your personal data.

02 Data We Collect

Dhx4d collects several categories of personal data from our members. Below is a detailed summary of the types of data collected and how they are obtained:

Some data is collected directly when you provide it to us — such as during registration or when contacting customer support. Other data is collected automatically as you use the dhx4d platform, including technical device information and platform usage patterns.

03 How We Use Your Data

Dhx4d uses your personal data only for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating and managing your account, processing registration, and verifying member identity in accordance with compliance requirements.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as processing your winnings withdrawals in Malaysian Ringgit (MYR).
• Service Delivery: Providing access to all games and betting on the dhx4d platform, including Sports Betting, Live Casino, e-sports, poker, and virtual sports.
• Customer Support: Addressing enquiries, resolving complaints, and providing technical assistance via live chat and email in Bahasa Malaysia.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multiple account ownership, and platform abuse.
• Legal Compliance: Meeting applicable legal and regulatory obligations, including financial record-keeping requirements and reporting to relevant authorities where required by law.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve user experience, platform performance, and dhx4d product offerings.
• Marketing Communications: Sending you relevant dhx4d promotional information, bonuses, and offers — only with your consent, and you may unsubscribe at any time.

Dhx4d will not use your data for any purpose not stated here without first notifying you and, where required, obtaining your consent.

04 Legal Basis for Data Processing

Dhx4d processes your personal data based on one or more of the following grounds recognized under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Contract: Processing is necessary to fulfil our contract with you as a dhx4d member — including managing your account, processing transactions, and providing the betting services you signed up for.
• Legal Obligations: Processing is necessary to comply with legal obligations applicable to dhx4d as an operator of a financial and entertainment platform.
• Legitimate Interests: Processing is necessary for dhx4d's legitimate interests, provided those interests do not override your own interests or fundamental rights — including fraud prevention, network security, and service improvement.
• Consent: For specific purposes such as marketing communications, we rely on your explicit consent, which may be withdrawn at any time.

05 Data Sharing with Third Parties

dhx4d never sells your personal data. We also do not share your data for third-party marketing purposes. However, in the course of delivering our services, your data may be shared with the following categories of recipients under limited and controlled circumstances:

• Payment Processing Providers: Payment service providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks that require transaction information to process your MYR deposits and withdrawals.
• Game Provider: Live casino studios and game providers (such as Evolution Gaming and Pragmatic Play) that need to verify player eligibility for certain tables. Only the minimum necessary data is shared.
• IT Service Providers: Companies that provide the technical infrastructure, cloud hosting, and cybersecurity services supporting dhx4d platform operations. All such providers are bound by strict data protection agreements.
• Legal Authorities: Law enforcement agencies, courts, or regulatory bodies where dhx4d is legally required to disclose information, or where necessary to protect the rights, property, or safety of dhx4d, our members, or the public.

06 Data Security

Dhx4d makes serious investments in security infrastructure to protect our members' personal data from unauthorized access, disclosure, alteration, or destruction. Key security measures we have implemented include:

• 256-bit SSL Encryption: All communications between your browser and dhx4d's servers are encrypted using the latest TLS protocol, ensuring your data cannot be intercepted in transit.
• Data Encryption at Rest: Sensitive data stored in dhx4d's databases, including financial details and identity information, is encrypted using industry-standard methods.
• Two-Factor Authentication (2FA): 2FA is available for all member accounts as an additional layer of protection during login.
• Continuous Monitoring: An automated security monitoring system operates 24 hours a day to detect suspicious activity or unauthorised access attempts.
• Independent Security Audits: dhx4d conducts regular security audits by independent third parties to proactively identify and address technical vulnerabilities.
• Internal Access Controls: Access to members' personal data within dhx4d is restricted to individuals who require it to carry out their specific duties, based on the principle of least privilege.

While we take all reasonable steps to protect your data, no security system is completely impenetrable. In the event of a data security breach involving your personal data, dhx4d committed to notifying you within a reasonable timeframe in accordance with applicable legal requirements.

07 Cookies & Tracking Technologies

The dhx4d platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.

Types of cookies used by dhx4d:

• Essential Cookies: Required for core platform functions such as login sessions, account security, and transaction processing. These cookies cannot be disabled as the platform will not function properly without them.
• Functional Cookies: Remembering your preferences such as selected language, display format, and other personal settings to improve your browsing experience.
• Analytics Cookies: Collecting aggregated and anonymised information about how you use the dhx4d platform, to help us understand usage patterns and improve our services.
• Security Cookies: Helping to detect and prevent fraudulent activity, cyberattacks, and unauthorised access to your account.

You can manage and control cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the dhx4d platform. Analytics cookies can be disabled without impacting core platform functionality.

08 Data Retention Period

Dhx4d retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by applicable law. General data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account remains active and updated periodically based on the latest information you provide.
• Financial Transaction Data: Records of all MYR deposit and withdrawal transactions are retained for a minimum of 7 years in accordance with Malaysia's accounting and financial legal requirements.
• Betting Records: Complete betting history is retained for a minimum of 3 years from the date of the bet for dispute resolution and compliance purposes.
• Closed Account Data: Following account closure, your personal data is retained for 5 to 7 years to meet legal and compliance requirements and to resolve any potential claims that may arise.
• Communication Records: Live chat logs and support emails are retained for 2 years for reference and service improvement purposes.
• Technical Log Data: System access logs and technical security data are retained for 12 months.

09 Your Rights as a Data Subject

As a member dhx4d, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you. Data access requests can be submitted by email to support@dhx4d.best and will be processed within 14 business days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Basic profile information can be updated directly through your account settings.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data. Please note that this right may be limited by our legal obligations to retain certain records.
• Right to Object to Processing: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Complain: You have the right to lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated.

To exercise any of the rights above, please submit a written request to support@dhx4d.best including your full name, dhx4d account number, and the specific details of your request. dhx4d is committed to responding to all data rights requests within the timeframe prescribed by applicable law.

10 Children's Data

The dhx4d platform is exclusively for individuals aged 18 years of age and above only. We do not knowingly collect or process personal data of children under the age of 18.

If you are a parent or guardian who believes your child under the age of 18 has provided personal data to dhx4d or used this platform without authorisation, please contact us immediately at support@dhx4d.best. We will take prompt action to delete the relevant data and close any accounts involved.

11 Changes to This Privacy Policy

Dhx4d reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer.

When we make significant changes to this Privacy Policy, we will display a clear notice on the dhx4d platform and update the "Updated" date at the top of this page. For particularly significant changes that materially affect your rights, we will endeavour to notify you directly via your registered email address.

Your continued use of the dhx4d platform after any changes take effect will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed of our latest privacy practices. dhx4d.

12 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how dhx4d handles your personal data, please contact us:

• Email: support@dhx4d.best — please include "Privacy Enquiry" in your email subject line
• Live Chat: Available on the dhx4d platform after login, with responses typically within 3 minutes
• Operating Hours: 24 hours a day, 7 days a week in Bahasa Malaysia and English

Dhx4d takes all privacy-related enquiries and complaints seriously and is committed to resolving them within a reasonable timeframe. For formal complaints, we aim to provide an initial response within 3 business days and a resolution within 14 business days.